“Respondents were telling us they were uncertain of the information online and that they were afraid of the unknown,” says study co-author Elizabeth Gage, professor of community health and health behavior at the University at Buffalo. “They didn’t want to run into stories about ‘the worst case scenario’.”
Gage, along with Christina Panagakis, a UB graduate student in sociology and colleagues at Roswell Park Cancer Institute, interviewed 41 parents of pediatric cancer patients in the U.S. to learn how caregivers use the Internet as an information source about their child’s illness, its prognosis, and potential treatment options.
Published in the journal Sociology of Health and Illness, the study suggests that beyond a distrust and fear of health-related Internet sites, online searching for information about an illness might vary between patients dealing with routine conditions and those faced with life-threatening problems.
“The likelihood of a patient going online might depend very much on context,” Gage explains.
Previous studies looked at what Gage described as routine, contested, or stigmatized illnesses, while her research contributes a piece of knowledge relative to severe pediatric illnesses.
“One of the reasons we were interested in exploring this issue is that so much research and media coverage had examined how the Internet was breaking down barriers between patients and caregivers and their physicians,” Gage says.
“But that wasn’t the case in our study. Perhaps because of the severity of the diagnosis, parents and caregivers preferred to receive their information from sources other than the Internet.”
The information-seeking behaviour of parents and other caregivers appears to be influenced by the volume of available information, Gage says.
Patients with routine illnesses might find minor details online that better inform their conversations with health care providers, but respondents in this study who were confronting a more serious diagnosis were overwhelmed by the often conflicting sources of online material.
“Families in our study did not know where to begin or how to sift through such a huge mound of information,” Gage says.
Those who did look for information through the Internet tended to limit their searches to what they considered more credible sources, such as medical journals and hospital libraries, the study says.
“A lot of families used the Internet to establish connections with other families in a similar situation, as much for emotional support as for reasons to share medical information,” Gage says.
“However, many families ascribed a certain expert status upon these individuals, almost elevating the experience of what they call “the veterans” to the same level as that of a trusted hospital-based site.”
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